Frequently asked questions.
Everything about contacting support, listing overstock, payments, and shipping — answered plainly, the way a fellow pharmacy owner would explain it.
Getting help.
How do I contact PrimePostRx?
If you need assistance or have any questions, you can reach PrimePostRx customer service through a few channels:
- Email — send a message to support@primepostrx.com. It routes automatically to the right team member.
- Website contact form — use the Contact us link in the page footer to submit your inquiry directly.
- Phone — call toll-free (866) 717-5560 to speak with a customer service representative, Monday through Friday, 10am – 5pm EST.
Choose whichever method is most convenient — every channel reaches the same team.
Selling on PrimePostRx.
How do I post a prescription drug for sale?
To list a prescription drug for sale, follow these steps:
- Login to your PrimePostRx account.
- Click the "Sell" link on the left side of the page.
- Click "Post New Item" on the right side of the page.
- Enter the NDC number, Lot #, and Expiration Date for each prescription drug you wish to sell.
- Choose between selling the Full pack or Partial pack.
- Specify the number of Packages Available for sale.
- Provide details about the Package Condition and any additional information a buyer should know before purchasing.
- Set the Price for the item.
- Set the Original Pack Size.
- The shipping cost is paid by the buyer.
- Click "Post Item" to list the drug for sale on PrimePostRx.
Once posted, your listing is live and available to every verified pharmacy on the platform.
When is a posting deleted?
PrimePostRx doesn't automatically delete postings. It's the seller's responsibility to keep postings up to date and remove expired medications.
Payments & security.
Is the PrimePostRx site secure?
Absolutely. PrimePostRx takes security seriously and has implemented robust protective measures to ensure the system's reliability. The entire site is secured with industry-standard SSL encryption, so all communications and transactions are encrypted in transit. This safeguards sensitive data and protects user information, providing a safe and trustworthy platform for every transaction.
How do I change my payment information?
To update your bank account information on PrimePostRx, follow these steps:
- Login to your PrimePostRx account.
- Click the "Dashboard" link on the left side of the page.
- Then click "Banking Info".
- You'll see your current bank information — click the pencil icon near "Bank Information".
- Fill out your Email Address and the new Bank Account Name.
- You'll be routed to a Stripe form (see "What is Stripe?" below) that walks you through updating your bank account.
- Accept the form to authorize PrimePostRx to credit your account.
- Once accepted, your new bank account information appears on screen.
Please ensure bank changes are processed at least five (5) business days before closing the previous account, to prevent any returned ACH charges.
What is Stripe?
PrimePostRx uses a third-party payment processor, Stripe, to facilitate financial transactions on the platform, including ACH transfers for withdrawals and payouts. By using the platform, you agree to provide the necessary financial information to Stripe to process these transactions. Your financial information is transmitted to and stored by Stripe under their own privacy policy — PrimePostRx does not store your complete financial information on its servers.
Compliance & shipping.
If I own more than one pharmacy, do I need to register them separately?
Yes. In compliance with DSCSA track-and-trace requirements, each pharmacy must be listed separately on PrimePostRx. Every pharmacy operates under its own unique state license number, and delivering prescription drugs exclusively to registered locations keeps every transaction secure and compliant — accurately tracking and tracing product movement from seller to buyer.
Who pays for shipping of prescription drugs?
Ground shipping is paid by the seller. 2-Day and Priority Overnight shipping is paid by the buyer. Shipping runs via FedEx — cost varies with the distance between buyer and seller and the class of service (ground, 2-day, overnight) the buyer selects at checkout. See the full shipping guidelines for how labels, pickup, and tracking work.
Shelf too full or too empty?
List overstock by NDC or source what your patients need — free to join, verified within one business day.